Support

Need a hand with Jabwise? Most questions are answered below. If yours is not, email us and we will get back to you.

Contact

Email support@underctrl.dev. Include your iPhone model and iOS version so we can help faster. Never send us your journal or anything about your health: we do not need it to help.

Reminders not arriving

Open Jabwise, then Reminders, and check each reminder is switched on. If it says notifications are off, open the Settings app, tap Notifications, then Jabwise, and turn on Allow Notifications. Focus modes can also hold reminders back.

Restoring a purchase

If you have bought Jabwise Pro and it is not active, open Settings > Restore purchases (and a Restore button on the paywall). Restores use your Apple Account, so sign in with the Apple ID you bought it with. An offer code goes in Settings, under Redeem Pro Code.

Managing a subscription

Subscriptions are managed by Apple. Open the Settings app, tap your name, then Subscriptions to change or cancel. Cancelling stops the next renewal; your current period runs to its end.

Moving to a new iPhone

Your journal is part of your iPhone backup. Restore your iCloud or computer backup onto the new iPhone and it comes with you. Then open Jabwise once and allow notifications so your reminders start again.

Erasing your journal

In Jabwise, open Settings and tap Start Over to erase every entry, reminder and preference on this iPhone. Deleting the app does the same. See the privacy policy for the full detail.

Feedback

Feature ideas and bug reports are welcome at the email above.